This report is compiled based on the analysis of user complaints on the Bitcointalk forum. The main issue lies in the systematic deduction of funds from user accounts by the HitBTC exchange under the guise of "inactivity fees", as well as the blocking of fund withdrawals and the use of an infinite KYC (Know Your Customer) loop.

The exchange practices deducting funds from accounts that have shown no trading activity for 6 months.

• According to user savetherich, the fee was introduced after the creation of his account. Deductions began on October 10, 2023, resulting in him losing more than half of his coins (BitCore BTX).
• According to user Saint-loup, this fee was added to the Terms of Service (ToS) in 2021 without notifying users. Initially, it was $10 per month, then it increased to $20, and later to $50 per month.
• According to user Jo.surf, the exchange unilaterally raised the inactivity fee to $100 per month without notifying users.
• According to user deaman312, 0.35 ETH was deducted from his account to cover the inactivity fee without any prior notice.
• According to user MeGaDoOm, he has 133k Dogecoin blocked, and the exchange deducted 4k coins as an inactivity fee.

The situation is compounded by the fact that users are stripped of the opportunity to withdraw their funds before the fee deductions begin.

• According to user savetherich, BTX withdrawals were blocked long before the inactivity fee deductions started, making it impossible to save the funds.
• According to user JeromeTash, Dogecoin withdrawals on HitBTC have been blocked for years. At the same time, the price of DOGE on the exchange is artificially undervalued (e.g., $0.01155 on HitBTC vs. $0.157 on the market), forcing users to sell their assets at a massive loss.
• According to user slinger155, after purchasing DOGE, the exchange blocked the trading and withdrawal of this coin, citing "maintenance" that has been going on for over a year.

The exchange uses the KYC procedure to deliberately block the withdrawal of large deposits.

• According to user Serj Nazar, after making a deposit, his account was blocked. Despite sending high-quality photos of his passport and a selfie, support replied with template messages stating that the photos were "altered" or of "poor quality", creating an infinite verification loop.
• According to user logfiles, HitBTC has been using the KYC process for selective fraud for years, forcing victims to give up and abandon their attempts to get their money back.
• According to user Potato Chips, problems with account blocking and repeated KYC requirements typically arise for users after depositing $1,000 or more.

The HitBTC exchange has been found to systematically violate user interests: covertly altering terms of service to introduce extortionate fees, blocking the withdrawal of specific assets, and using KYC as a tool to withhold funds. Forum users strongly recommend ceasing the use of this platform and moving funds to non-custodial wallets.