Have you ever had a situation where an exchanger suddenly blocks a large sum and demands your passport details? A real drama has unfolded on the forum between a user and the GoGo Exchange service.

According to user denis_verbinsky, it all began when the exchanger withheld his 11,000 USDT, requiring him to go through a KYC procedure. The user was outraged: neither on the service's own website nor on the BestChange monitoring platform was there a single word stating that mandatory verification was required for amounts over $10,000. Denis insisted that his coins were absolutely clean and even ran an independent AML check, attaching a link to the results to the discussion ^[1].

According to the exchanger itself (the GoGo.exchange account), the KYC requirements are not their whim but strict regulations imposed by regulators, which the client allegedly agreed to when creating the order. However, the situation then escalated: the service began accusing Denis of fraud, while he, in turn, accused the exchanger of simply making up excuses to appropriate the money and of changing the rules on the fly.

Supermoderator Helber stepped into the conflict. He drew attention to the fact that the coins had been sent to the WhiteBIT exchange, which is notorious for its harsh freezes. The moderator suggested that if the funds got blocked on the exchange, the exchanger might simply have passed the problem on to the client. The user himself, for his part, provided a link to the recipient's wallet, proving that the funds had been successfully credited and that the exchanger had full access to them.

The dispute dragged on for months. The service was removed from the BestChange monitoring, but the user's money was not returned, and threats about establishing his identity kept coming. denis_verbinsky had already lost hope of getting his savings back.

And then the plot takes a sharp turn. In early October, according to user denis_verbinsky, everything was suddenly resolved: he announced that "Everything is fine. The exchanger made a concession on the matter". Supermoderator Mask expressed genuine surprise in the comments: it is indeed strange that after such a long period of being ignored and put under heavy pressure, the service finally backed down. Neither party reveals what this compromise ultimately meant for the client, but this story once again proves that extreme caution is required when dealing with large amounts in crypto.