In March 2026, a topic was raised on a forum regarding the freezing of a large amount of cryptocurrency by the Quickex service. According to user valdenstein, the platform has been holding 9.5 ETH for five months. Initially, support notified him that the transaction had been flagged as related to "suspicious funds" and sent for review by regulators. The user noted that he requested either to complete the exchange or return the funds, but he only received template replies, and his money was transferred to a third-party wallet on the KuCoin exchange, which acts as a liquidity provider for Quickex.

The situation became clear after the intervention of a service representative. According to user Quickex Exchange, after receiving the order number, the team conducted an internal investigation. It was established that the liquidity provider froze the funds due to their direct connection with the hack of the SwissBorg platform, which occurred in September 2025. The representative cited data from blockchain analytics (AMLbot, Crystal, BitOK) and reports from Halborn and Crystal Intelligence, confirming the fact of the hacker attack on SwissBorg. According to user Quickex Exchange, in such cases, unfreezing is possible exclusively by a court decision or law enforcement agencies, and the transaction information may have already been forwarded to the relevant authorities.

During the discussion, the thread author partially admitted his guilt. According to user valdenstein, due to the specific nature of working in the Web3 sector, he periodically received cryptocurrency with a high level of AML risk, but previously, other services had always returned the funds to him. He mistakenly believed that Quickex used its own reserves rather than relying on the centralized KuCoin exchange with its strict compliance policy.

Experienced forum members came to an unequivocal conclusion about the hopelessness of recovering the funds. According to users The Cryptovator and examplens, centralized exchanges will not return funds involved in hacker attacks, and the legitimate owner (in this case, the affected SwissBorg platform) has a priority right to them. Discussion participants, including user NotATether, recommended using decentralized exchanges or non-custodial exchangers without KYC for dealing with such assets in the future, in order to avoid forced freezing by liquidity providers. The incident is classified not as an intentional scam by Quickex, but as strict adherence to international AML/KYC requirements.