Rich Exchange, an exchanger dealing in USDT TRC20 and rubles to bank cards, plus BTC, LTC and XMR, ended up under the microscope on the Bits.media forum. The service opened the thread itself on October 21, 2026, and just a day later a non-payment complaint showed up in it. The thread now carries the [Caution, questionable] tag.

According to user Megazord77, he sent 30,000 rubles to the payment details provided under order A5053D7401CDB684, attached the receipt, a video from his dashboard and a bank statement — but never got the crypto. He says support kept asking for more and more proof, took hours to reply each time, and kept claiming the counterparty was misleading them. Because of the delay, he says, he ended up losing a client and handing over the goods without getting paid.

The service's position kept shifting as the discussion went on. On October 23, a Rich Exchange rep said the forum account doesn't handle order details and everything should be sorted out in Telegram. After moderator Helber stepped in and threatened to slap a scammer tag on the thread, the service admitted its first response fell short and promised a verdict within 24 hours. From then on, Rich Exchange kept insisting that the payment never arrived at the account within the allotted window, the receipt didn't match the incoming-payment data, and the videos showed telltale signs of editing — including a watermark from the online editor Clideo. Megazord77 pushed back, saying the editor was only used to compress the files because of the upload size limit, and kept posting the originals: the payment video, the receipt-and-statement video, a screen recording of the Telegram chat, plus screenshots right there in the forum thread.

Meanwhile, a second case popped up in the thread. On October 30, user artur26666 reported he'd been waiting four days for his payout and was getting nothing but promises of a refund. The service first explained that the order had been closed because info wasn't submitted on time and pointed him down the same bank route, but later admitted the mistake was on their end — a per-transaction limit issue. On October 31, artur26666 reported the money came back: "Yes, more precisely, they went ahead with the bitcoin exchange as agreed in the original deal". Rich Exchange wrapped up Megazord77's case on November 2: the provider never confirmed the incoming payment, neither a payout nor a refund through the service is possible, there will be no compensation, and the transfer can only be recovered through the bank.