On the BitcoinTalk forum, an alarming report appeared about the Cwallet crypto wallet, whose support service created perfect conditions for fraud. According to user HotBoy504, the platform blocked his account and froze his deposit over a private quarrel that took place entirely outside their ecosystem.

The situation sounds absurd: the topic's author got into a dispute over an unpaid $71 loan in Telegram private messages. His interlocutor complained to Cwallet support about fraud, and the wallet, without any warnings or email notifications, froze the user's account. The trouble is that at the time of the block, the author had just sent 0.00073397 BTC (about $55) to his wallet. The transaction went through successfully on the blockchain, but access to the funds was cut off.

And it gets worse. Support, including agents going by the names Aiah and Bunny, stated that they could not verify receipts outside the platform and offered an absurd solution: go make peace with the offender so that he would withdraw the complaint. According to HotBoy504, support literally handed the right to unlock his account over to his opponent in an offline dispute, which looks like outright blackmail. Meanwhile, the user had completed KYC.

A Telegram account, @Chloe_CWALLETT, then reached out to the user, posing as a "support agent". According to HotBoy504, the scammer spun a tale about suspicious charges and persuaded him to send a photo of his driver's license and a selfie to lift the block. After that, she sent a link to the fake investment platform sterlingGate to drain the rest of his funds for good, but the author refused to make his documents publicly available.

In the comments, forum members expressed complete bewilderment at Cwallet's actions. According to user noorman0, intervening in disputes outside the platform is inadequate behavior for a financial service, and serious banks don't block accounts simply on the false accusation of a couple of disgruntled people. User bitnaesser added that such a system opens a huge hole for blackmail: real scammers can mass-report other people's accounts, get them frozen, and then send users fake support agents to steal their personal data. As of now, according to the post's author, the real Cwallet support has simply stopped responding to his messages, and now he will have to seek justice through the police.