User keep-the-streak shared that the cryptocurrency exchange Changelly has been withholding their 120,000 USDT (across 2 swaps) for several months. According to keep-the-streak, they were swapping for XMR via the Swapzone service, but the transaction was frozen. Despite successfully passing KYC, the exchange refuses to return the money or complete the swap, constantly delaying the resolution with vague demands to confirm the source of funds. The author even created a dedicated repository on GitHub to gather all similar complaints and draw public attention.

In the comments, users confirm that Changelly does this systematically. According to user stefansilva_xrp, they provided all the documents proving the source of funds a year ago, but their money is still frozen, and support simply ignores their messages. User Own-Dependent-1672 also joined the complaints after losing $15,000 to this platform.

According to user ReasonEducational197, the author urgently needs to file a police report and submit a complaint on the IC3 website, even if they are not a US citizen. This could help in the future if the authorities decide to seize the scammer's domain. One commenter added that Changelly is operating like a criminal organization under the protection of the Maltese authorities, and advised hiring an aggressive lawyer.

You should also be careful with those offering help in recovering funds in the comments. For example, user SideInside2857 offers to DM them for instructions on how to get money back through IC3. This is a classic "recovery scam" scheme, where scammers prey on the victims a second time by promising to recover lost funds for a small fee.